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Returns & Refund

RETURN | REFUND | CANCELLATION
Last updated : January 01, 2022

Corlin Herbals Opc Pvt Ltd (referred as “Corlin” or “We” or “Us”) is the owner of the websites www.corlin.in & www.corlinherbals.com (referred as “Site”) including all photographs, images, text, graphics, icons, audio clips, software, source code. We are providing you with access to this Site and our online store (together, our “Services”) subject to the following terms and conditions. By browsing, accessing, using, registering for or purchasing products on this Site or otherwise using our Services, you are agreeing to all of the following terms and conditions, including any policies referred to herein (collectively, these “Terms”). So, please read these Terms carefully.
Non-returnable due to hygiene and personal care nature of the products. However, in the unlikely event of damaged, defective, expired, different or incomplete order delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing the refund or replacement. Company reserve the right and it will consider as final.

RETURNS

RETURN PROCEDURE (IF ANY)

Once customer request to return a product, a pick up is organized for the product. Our courier partners will come to pick up the product within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund or replacement shall be initiated.

UNDELIVERABLE SHIPMENTS

Sometimes, shipments may be undeliverable and returned back to us. The shipment can be undeliverable if:
  • The shipment is damaged in transit
  • The address given is incorrect. Always check your address before placing the order
  • Nobody is available to accept the delivery even after multiple attempts by courier partner
  • Due to local and regional lockdowns, our courier partner’s ability to deliver the shipment is impacted in affected areas.
All undeliverable shipments will be returned to us and a full refund will be processed. In certain cases, where return might be due to error(s) of customer We have the right to recover such cost from the customer. Our courier partners will not be able to retrieve and deliver an undeliverable shipment even if it is at a local courier station.

ORDER CANCELLATION

Customer can cancel their order anytime up to the cut-off time that is before the order has been dispatched either by calling us or it can be cancelled by going to order details page under My Account section and click on Cancel Button. In such a case, we will refund the payments already made by you for the order.
** We reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.

REFUND

If there is any refund, then it will be issued to the original payment method or to your bank account. For Cash on Delivery orders customers are required to provide bank details where refund can be done. Refunds will not be processed in the cash.

REFUND TIMEFRAME

Usually refund time frame is 7-10 business days, if the time frame has expired and you have still not received the refund amount then please contact your credit or debit card issuer or your bank for more information. In case of order return, we will refund the amount after the products has been received at our warehouse and post completion of quality check.

Note: this entire process may take 2 weeks after the return has been picked up.

CHANGES TO THE TERMS:

We reserve the right to modify the Terms at any time without any prior notification to you. You can access the latest version of the Terms at any given time on the Site and check the “Last updated” date at the top of this page. You are advised to review the Terms periodically for any changes. Changes to the Terms are effective when they are posted by us on this page. In the event the modified Terms are not acceptable to you, you should discontinue using the Services. However, if you continue to use the Services you shall be deemed to have agreed to accept and abide by the modified Terms of the Site.

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